FAQs
General Information
- Q1: What products does PPJoe offer?
- A1: PPJoe is proud to offer a diverse range of collectible items including:
- Funko Pops: Experience the world of Funko with a wide range of Pops, including common to limited editions.
- NECA Horror Collectibles: Enter the NECA horror universe with collectibles of iconic horror characters.
- TY Plush Toys: Dive into the adorable world of Ty plush toys, ideal for both collectors and children.
- Roblox Pop! Figures: Bring your favorite virtual worlds to life with Roblox Pop! figures.
- PPJoe Pop Protectors: Keep your collectibles safe with our sturdy and reliable Pop Protectors.
- Q2: What are PPJoe's Pop Protectors?
- A2: Our Pop Protectors are specially designed cases that provide robust protection for your collectibles, keeping them safe from dust, scratches, and damage.
- Q3: What are some features available on PPJoe’s website to enhance my shopping experience?
- A3: PPJoe’s website offers a 'Discover More' option for brand exploration, a 'Quick Buy' feature for easy cart additions, and a 'Wishlist' to save your favorite items for later.
- Q4: Does PPJoe offer any special edition collectibles?
- A4: Yes, PPJoe offers an assortment of special edition collectibles, including limited edition Funko Pops.
- Q5: What is the average size of a Funko Pop from PPJoe?
- A5: The average size of a Funko Pop from PPJoe is around 3-3/4 inches tall.
- Q6: Where is PPJoe's physical store located?
- A6: Our physical store is located at Unit 33, Lillyhall Business Centre, Jubilee Road, Workington, Cumbria, CA14 4HA, UK. Our store hours are Monday to Thursday, 10am to 3pm, and Friday from 10am to 1pm. For directions, visit Google Maps.
- Q7: Does PPJoe offer gift cards?
- A7: Yes, we offer gift cards that can be purchased online. These gift cards are the perfect gift for collectors and enthusiasts and can be redeemed against any product on our website.
- Q8: What payment methods does PPJoe accept?
- A8: We accept all major debit and credit cards, including PayPal, Apple Pay, Google Pay, and Amazon Pay, ensuring a seamless checkout experience for our customers.
Loyalty Program
- Q1: Does PPJoe have a loyalty program?
- A1: Yes, PPJoe has a loyalty program where you can earn points for purchases, referring friends, and even on your birthday. These points can be redeemed for rewards like discounts and free products.
Shipping
- Q1: What are the shipping rates for orders from PPJoe?
- A1: For UK orders under £49.99, PPJoe offers a flat shipping rate of £3.99. For orders totaling £50 or more, shipping is free within the UK. For international orders, shipping costs are based on weight and will be calculated at checkout.
- Q2: What are the transit times for shipping?
- A2: The estimated transit times for shipping are:
- United Kingdom: 2-3 days
- Europe: 5-7 days
- North America: 7-10 days
- Oceania: 10-12 days
- Q3: Does PPJoe ship internationally?
- A3: Yes, we do ship internationally. Please note that shipping rates and transit times will vary based on the destination country.
Privacy and Personal Information
- Q1: How does PPJoe collect my personal information?
- A1: PPJoe is committed to protecting your privacy. We collect personal information in several ways:
- Device Information: We collect information about the device you use to access our site, such as your web browser and IP address.
- Interaction Information: We monitor how you interact with our site, such as the pages you visit.
- Order Information: When you make a purchase, we collect information such as your name, billing address, shipping address, payment information, email address, and phone number.
- Q2: How does PPJoe use my personal information?
- A2: We use your personal information to ensure a smooth shopping experience by:
- Fulfilling orders and processing payments.
- Arranging shipping for your purchases.
- Communicating with you regarding your orders and any promotions.
- Improving our websiteand services based on your interactions.
- Screening for potential risks and frauds.
- Q3: Does PPJoe share my personal information with third parties?
- A3: PPJoe may share your personal information with third parties for purposes such as facilitating our services, complying with legal requirements, or protecting our rights. For instance, we use Shopify for our online store and Google Analytics for site analysis. We ensure that any third parties respect the security of your personal data and treat it in accordance with the law.
Contact and Support
- Q1: How can I contact PPJoe if I have any questions or concerns?
- A1: We are here to help! If you have any questions or concerns, you can reach out to PPJoe through email at info@ppjoe.com or by post at PPJoe T/A Flashback Toys Ltd., Unit 33, Lillyhall Business Centre, Jubilee Road, Workington, CA14 4HA.
- Q2: What should I do if I want to update or delete my personal information?
- A2: If you are a resident of Europe and wish to access, correct, update, or delete your personal information, you can get in touch with us through the contact information provided. We will promptly address your request to the best of our abilities.